Not every company begins in a sleek open-plan office or with a massive budget. SwissSoftware24 started much more simply: with patience, pragmatism, and a clear promise to support customers honestly and reliably.<\/p>\n\n\n\n
We began small - in a single room that served as office, storage, and workshop at the same time. From day one, we knew that trust doesn\u2019t come from big words. It comes from fast replies, transparent processes, and a partnership mindset. That approach helped us grow step by step.<\/p>\n\n\n\n
Today, many years later, we\u2019ve processed over 500,000 orders - and we\u2019re genuinely grateful for every single one.<\/p>\n\n\n\n
In 2013, we sold our first two used laptops on ricardo.ch. It quickly became clear: if you work fairly, reliably, and transparently, you earn trust - even without a big budget.<\/p>\n\n\n\n
Over time, repairs, refurbishments, and services were added. And one insight has stayed with us ever since:<\/p>\n\n\n\n
It\u2019s not only about a product - it\u2019s about giving people a solution so they can get on with their day.<\/p>\n\n\n\n
We soon realized that when people buy software (and not only software), they\u2019re looking for more than \u201ca key.\u201d They want clarity, security, and someone who helps when something doesn\u2019t work on the first try.\n\nAs digital licenses became more important, we adapted early. In the beginning, keys were sent manually \u2014 later, automated. Today, most customers receive their key within minutes, around the clock.<\/p>\n\n\n\n
That allowed us to focus on what matters most: clean processes, clear instructions, and real support when needed.<\/p>\n\n\n\n
Many customers don\u2019t just want a key \u2014 they want confidence. That\u2019s why we stand for fast processing, a 100% money-back guarantee, and the option to buy on invoice. And because trust should be measurable, we openly share our key numbers.<\/p>\n\n\n\n
We\u2019re here for you - friendly, straightforward, and solution-focused.<\/p>\n\n\n\n
Monday to Friday:<\/strong>08:00\u201316:00<\/p>\n\n\n\n Phone:<\/strong> +41 43 550 05 20<\/p>\n\n\n\n E-mail:<\/strong> info@swisssoftware24.ch<\/p>\n\n\n\n In practice, we often reply within around 12 hours.<\/p>\n\n\n\n For companies, IT teams, and institutions we offer: We work closely with manufacturers and distributors, focusing especially on areas where security and support are essential - for example with brands such as Kaspersky, Bitdefender, or ESET.<\/p>\n\n\n\n \u2022\u2060\u00a0Key & invoice usually within approx. 5 minutes \u2022\u2060\u2060 For special products procurement directly via the manufacturer\/distributor In most cases, the key and invoice are sent automatically after the payment is booked. It usually takes about 5 minutes and works 24\/7.<\/p>\n\n\n\n First check folders such as spam\/offers and whether the email address provided in the order is correct. If you still don\u2019t see the message - write to us or call us. We will verify the order and help.<\/p>\n\n\n\n Call or write to us with the order number and a short description of the problem (e.g. the error message). We will respond and guide you through the solution.<\/p>\n\n\n\n Most of them are, but part of the products we fulfill on request. Then after the order is paid, we obtain the license from the manufacturer or distributor and send it as soon as it is made available to us.<\/p>\n\n\n\n It depends on the product and availability at the manufacturer\/distributor, usually it is up to 3 working days.<\/p>\n\n\n\n Officially we are available Monday to Friday from 8:00-16:00, but whenever possible we also try to respond outside these hours and we do it as quickly as possible - on average in about 12 hours.<\/p>\n\n\n\n By phone: in German and English.B2B - reliable, fast, well-documented<\/h2>\n\n\n\n
\u2022\u2060 repeatable procurement processes
\u2022\u2060 fast delivery
\u2022\u2060 \u2060clear documentation
\u2022\u2060 \u2060dedicated points of contact
From 5 licenses onward, we provide individual offers.
Invoices are issued with 8.1% VAT.<\/p>\n\n\n\nPartnerships & product range<\/h2>\n\n\n\n
Delivery - explained simply<\/h2>\n\n\n\n
Option A: Instant delivery (automatic)<\/h3>\n\n\n\n
\u2022\u2060 \u2060Shipping 24\/7
\u2022\u2060 If the email doesn\u2019t arrive: please check Spam\/Promotions \u2014 we\u2019ll help immediately\u2060<\/p>\n\n\n\nOption B: Delivery on request<\/h3>\n\n\n\n
\u2022\u2060 \u2060Delivery time depends on availability (we communicate timing transparently)<\/p>\n\n\n\nFAQ - most common questions<\/h2>\n\n\n\n
1) How quickly will I receive the ESD key after purchase?<\/h3>\n\n\n\n
2) What if I don\u2019t see the email with the key or invoice?<\/h3>\n\n\n\n
3) What if the key doesn\u2019t work or I have a problem with activation?<\/h3>\n\n\n\n
4) Are all products available immediately?<\/h3>\n\n\n\n
5) How long does fulfillment take in the \u201con request\u201d variant?<\/h3>\n\n\n\n
6) When and during what hours can I contact you?<\/h3>\n\n\n\n
7) In what languages do you support customers?<\/h3>\n\n\n\n
By email: in German, English, Italian and French.<\/p>\n\n\n\n8) How can I contact you?<\/h3>\n\n\n\n