Our story - from a one-person business to over 500,000 orders

Not every company begins in a sleek open-plan office or with a massive budget. SwissSoftware24 started much more simply: with patience, pragmatism, and a clear promise to support customers honestly and reliably.

We began small - in a single room that served as office, storage, and workshop at the same time. From day one, we knew that trust doesn’t come from big words. It comes from fast replies, transparent processes, and a partnership mindset. That approach helped us grow step by step.

Today, many years later, we’ve processed over 500,000 orders - and we’re genuinely grateful for every single one.

Table of contents

1. SwissSoftware24 in numbers - honest, transparent, easy to verify
2. How it all began
3. From hardware trading to software specialist
4. What makes SwissSoftware24 different
5. Contact & availability
6. B2B – zuverlässig, schnell, dokumentiert
7. Partnerships & product range
8. Delivery - explained simply
9. FAQ - most common questions

SwissSoftware24 in numbers - honest, transparent, easy to verify

• Start: 2013 as a one-person business on ricardo.ch
• 2015: expanded to eBay & Amazon
• 2016: entered the German & Austrian markets
• 2017: launched our own shop swisssoftware24.ch
• 2019: expansion of sales, among others, to France, Italy, Liechtenstein, Luxembourg, Spain, Poland, the Netherlands, Portugal, Belgium
• Trademark SwissSoftware24 officially registered since 2023
• Around 500’000 orders since founding
• Average response time: approx. 12 hours
• Returning customers: ca. 50%
• Independent reviews: 4,8 on the Toppreise store profile

How it all began

In 2013, we sold our first two used laptops on ricardo.ch. It quickly became clear: if you work fairly, reliably, and transparently, you earn trust - even without a big budget.

Over time, repairs, refurbishments, and services were added. And one insight has stayed with us ever since:

It’s not only about a product - it’s about giving people a solution so they can get on with their day.

 From hardware trading to software specialist

We soon realized that when people buy software (and not only software), they’re looking for more than “a key.” They want clarity, security, and someone who helps when something doesn’t work on the first try. As digital licenses became more important, we adapted early. In the beginning, keys were sent manually — later, automated. Today, most customers receive their key within minutes, around the clock.

That allowed us to focus on what matters most: clean processes, clear instructions, and real support when needed.

What makes SwissSoftware24 different

Many customers don’t just want a key — they want confidence. That’s why we stand for fast processing, a 100% money-back guarantee, and the option to buy on invoice. And because trust should be measurable, we openly share our key numbers.

Contact & availability

We’re here for you - friendly, straightforward, and solution-focused.

Monday to Friday:08:00–16:00

Phone: +41 43 550 05 20

E-mail: [email protected]

In practice, we often reply within around 12 hours.

B2B - reliable, fast, well-documented

For companies, IT teams, and institutions we offer:
•⁠ repeatable procurement processes
•⁠ fast delivery
•⁠ ⁠clear documentation
•⁠ ⁠dedicated points of contact
From 5 licenses onward, we provide individual offers.
Invoices are issued with 8.1% VAT.

Partnerships & product range

We work closely with manufacturers and distributors, focusing especially on areas where security and support are essential - for example with brands such as Kaspersky, Bitdefender, or ESET.

Delivery - explained simply

Option A: Instant delivery (automatic)

•⁠ Key & invoice usually within approx. 5 minutes
•⁠ ⁠Shipping 24/7
•⁠ If the email doesn’t arrive: please check Spam/Promotions — we’ll help immediately⁠

Option B: Delivery on request

•⁠⁠ For special products procurement directly via the manufacturer/distributor
•⁠ ⁠Delivery time depends on availability (we communicate timing transparently)

FAQ - most common questions

1) How quickly will I receive the ESD key after purchase?

In most cases, the key and invoice are sent automatically after the payment is booked. It usually takes about 5 minutes and works 24/7.

2) What if I don’t see the email with the key or invoice?

First check folders such as spam/offers and whether the email address provided in the order is correct. If you still don’t see the message - write to us or call us. We will verify the order and help.

3) What if the key doesn’t work or I have a problem with activation?

Call or write to us with the order number and a short description of the problem (e.g. the error message). We will respond and guide you through the solution.

4) Are all products available immediately?

Most of them are, but part of the products we fulfill on request. Then after the order is paid, we obtain the license from the manufacturer or distributor and send it as soon as it is made available to us.

5) How long does fulfillment take in the “on request” variant?

It depends on the product and availability at the manufacturer/distributor, usually it is up to 3 working days.

6) When and during what hours can I contact you?

Officially we are available Monday to Friday from 8:00-16:00, but whenever possible we also try to respond outside these hours and we do it as quickly as possible - on average in about 12 hours.

7) In what languages do you support customers?

By phone: in German and English.
By email: in German, English, Italian and French.

8) How can I contact you?

Phone: +(41) 43 550 05 20
E-mail: [email protected]

9) Do you issue invoices?

Yes. We issue invoices with VAT 8.1%.

10) Do you handle B2B orders and larger quantities of licenses?

Yes. We handle B2B orders - from recurring renewals to larger purchases of licenses (dozens and even hundreds of keys). You can contact us for a quote already when ordering from 5 licenses.

11) What does a B2B purchase look like step by step?

You contact us with information on how many licenses you need and which product the request concerns. Together we clarify the details and prepare an offer.

12) Where can I check independent reviews of SwissSoftware24?

On Toppreise - a Swiss price comparison and reviews site. Currently there is a rating of 4.8 based on 234 reviews. https://www.toppreise.ch/shops/swisssoftware24-ch-s1904